DataSchenk Training
 

MCDST Training

(Microsoft Certified Desktop Support Technician Certification Training)

The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows- operating system.

 


Every company of any size employs technicians who troubleshoot the difficulties of the users, install software, and perform maintenance on desktop nodes. These companies will see the MCDST certification as a reliable tool for assessing skills. And because it is a Microsoft certification, they'll be confident that the exams are fair and rigorous.

MCDST certification counts as an elective toward MCSA

The MCDST credential will count as the elective towards MCSA on Windows 2000 and MCSA on Windows Server 2003, so it will satisfy the elective requirement if you are going for an MCSA. While the skill set needed by a helpdesk person is different from the skills needed by a systems administrator, the desktop skills do compliment the skillset needed by a systems administrator.

For more information regarding MCSA requirements and benefits: MCSA Certification

MCDST Certification Benefits

Microsoft Certified Desktop Support Technicians (MCDSTs) receive these benefits, all accessible through the MCP Member Site:

  • Industry recognition of your knowledge and proficiency with Microsoft products and technologies.
  • Access to technical and product information-directly from Microsoft-through the Microsoft Certified Professional (MCP) Member Site.
  • Access to exclusive discounts on products and services from selected companies. Some offers are available only to MCSE+Is, MCSEs, MCDBAs, and MCSDs. Access these benefits by visiting the MCP Member Site.
  • MCDST certificate, transcript, wallet card, and lapel pin to identify you as a Microsoft Certified Professional to colleagues or clients. Electronic files of logos and transcript may be downloaded from the MCP Member Site upon certification.
  • Invitations to Microsoft conferences, technical training sessions, and special events.
    Free access to Microsoft Certified Professional Magazine Online, a career and professional development magazine. (All MCPs may access the online magazine's security-enhanced content. Some MCPs may also be eligible to receive the print version of the magazine free; eligibility is determined by the magazine.)
  • A special deal on a subscription to Windows & .NET Magazine, a leading source of independent, how-to information for IT professionals working on a Microsoft Windows- platform. MCDSTs receive 50 percent off the retail subscription price. Visit the MCP Member Site for details.

MCDST Certification Requirements

An MCDST candidate should have six months of experience working with a desktop operating system.
MCDST candidates are required to pass two core exams. Elective exams are not required.

MCDST Certification Exams (2 Exams Required)

One of the exams focuses on operating systems, the other on administration of desktop applications.  It is important to note that the desktop application portion is not about using the applications, but is instead on supporting and troubleshooting desktop applications.
 

Certification Exams Applicable Training Courses
Exam 70-271: Supporting Users and Troubleshooting Microsoft Windows Desktop Operating Systems Course 2261: Supporting Users and Troubleshooting Microsoft Windows Desktop Operating Systems (3 days)
Exam 70-272: Supporting Users and Troubleshooting Applications on a Microsoft Windows Desktop Operating System Platform Course 2262: Supporting Users and Troubleshooting Applications on a Microsoft Windows Desktop Operating System Platform (2 days)

MCDST FAQs

Still have questions about MCDST training?  Let our knowledgeable staff help you make informed decisions.
Contact us at 615.223.6789 or ContactUs@DataSchenk.com 
DataSchenk, Inc. computer certification training center in the Nashville, Tennessee area.

       
What Our Customers Say:
I was very impressed with the friendly staff and the professional image of the facilities; even the lab wiring was perfect. The instructor was very practical and hands on. I appreciated the opportunity to learn from him.
 
 February 6, 2008


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